Privacy Policy

1. Information We May Collect

When you submit an inquiry through our website, we may receive information such as your name, phone or WhatsApp number, email address, selected service, destination, preferred travel date and the message you provide.

For security and technical purposes, the website may also record information such as the IP address and browser or device user-agent associated with an inquiry.

2. How We Use Information

Information submitted through the website may be used to respond to inquiries, understand your visa or travel requirement, provide requested assistance, communicate about a service request, maintain internal inquiry records and protect the website against misuse or spam.

3. Visa and Travel Information

Information you provide in connection with a visa or travel inquiry should be accurate and limited to what is reasonably required for us to understand your request.

Sensitive documents should only be provided through a communication method confirmed by our team where they are required for a particular service.

4. Cookies and Website Sessions

The website may use essential cookies or session technologies required for normal website operation, security, form handling and authenticated administrative functions.

5. Service Providers and Third Parties

Where necessary to provide a requested travel service, information may need to be shared with relevant service providers or authorities involved in that request. The information shared should be limited to what is reasonably necessary for the applicable service.

6. Data Security

We take reasonable technical and organisational measures intended to protect website and inquiry information. No internet transmission or electronic storage method can, however, be guaranteed to be completely secure.

7. Data Retention

Inquiry information may be retained for a reasonable period where necessary for customer communication, service administration, record keeping, security or applicable business requirements.

8. Third-Party Websites

Our website may contain links to third-party websites, social platforms, maps, suppliers or other external services. Their privacy practices are governed by their own policies.

9. Policy Updates

We may update this Privacy Policy when our website, services or operational requirements change. The latest version will be published on this page.