Terms & Conditions

1. Website Use

You may use this website to learn about our visa assistance and travel services and to submit service inquiries. You must not attempt to misuse, disrupt or gain unauthorised access to the website or its administrative systems.

2. Service Information

Website content provides general information about services that may be available. Specific requirements, availability, documentation, processing conditions, supplier terms and service scope may vary according to destination and individual circumstances.

4. Customer Responsibilities

Customers are responsible for providing accurate, complete and current information and documentation relevant to their request. Delays, additional requirements or refusal may result where information is incomplete, inaccurate or does not satisfy the requirements of a relevant authority or supplier.

5. Flights, Hotels, Tours and Travel Arrangements

Flights, hotels, transfers, tours, activities and other travel arrangements are subject to availability and the applicable terms of airlines, hotels, operators, booking systems or other service providers.

Changes, cancellations, refund eligibility and supplier charges may depend on the rules applicable to the selected booking.

6. Travel Insurance

Where travel insurance assistance is offered, insurance coverage, policy terms, exclusions and claims are governed by the relevant insurance provider. Unless expressly confirmed otherwise, AL-SHAMS does not represent itself as the insurer.

7. Document Preparation & Attestation Assistance

Where document preparation or attestation assistance is requested, our role is to assist with the applicable process based on the information and documentation provided. Requirements remain subject to the relevant issuing, attesting or receiving authority.

8. Prices and Quotations

Any quotation provided for a particular request may depend on the selected service, supplier, travel dates, destination, government charges and other applicable requirements. A quotation should be reviewed together with any specific conditions communicated for that service.

9. Third-Party Services

Certain services involve independent third parties such as airlines, hotels, tour operators, insurance providers, embassies, consulates, immigration authorities or other suppliers. Their own rules and decisions may apply independently of AL-SHAMS.

10. Intellectual Property

Unless otherwise stated, the AL-SHAMS branding, website design, written website content and original visual materials may not be reproduced or used for commercial purposes without permission.

11. Website Availability

We aim to maintain a reliable website but do not guarantee uninterrupted availability. Maintenance, hosting issues, technical faults or factors outside our control may temporarily affect access.

12. Privacy

Information submitted through this website is also subject to our Privacy Policy .

13. Changes to These Terms

These terms may be updated where our services, website or applicable operational requirements change. The latest version will be published on this page.

14. Applicable Law

Use of this website and services is subject to applicable laws and regulations of the United Arab Emirates.